Thursday January 18th 2018

Multiple sclerosis outpatient future groups: improving the quality of participant interaction and ideation tools within service improvement activities

Conclusion: Design-led methods such as future groups using analogies and physical props can be used to facilitate interactions between staff and patients in service improvement activities, leading to the generation of meaningful ideas. It is hoped that improving the quality of ideation tools within design-led methods can contribute to developing successful service interventions in service improvement activities. (Source: BMC Health Services Research)

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Multiple sclerosis outpatient future groups: improving the quality of participant interaction and ideation tools within service improvement activities

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